Term and Conditions

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Welcome to Alessandro Store, where Venetian artistry meets modern elegance. These Terms and Conditions govern your use of our website (venetianartsshop.com) and your purchases of our handcrafted Venetian masks, Murano glass objects, and luxury home decor items. By accessing our website and making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

All content on this website, including text, images, designs, logos, and product descriptions, is the intellectual property of Alessandro Store and is protected by international copyright laws. The distinctive Venetian designs of our products are artistic works that may be protected by design rights and other intellectual property laws.

You may browse our website for personal use, but reproduction, distribution, or commercial use of any content without our express written permission is strictly prohibited.

2. Product Information and Description

Our products are handcrafted by skilled Venetian artisans, which means each piece is unique. While we strive to represent our products accurately through photographs and descriptions, slight variations in color, texture, or design may occur, enhancing the distinctive character of handmade artworks.

We offer the following categories of Venetian artistry:

• Handcrafted masks (Acanthus Collection, Bauta, Commedia dell’arte, etc.)
• Murano glass objects and decorative items
• Luxury home decor pieces
• Special collections (Gold Collection, Limited Edition items)
• Costume accessories and seasonal items

3. Ordering and Payment Terms

By placing an order through our website, you are making an offer to purchase products under these Terms and Conditions. All orders are subject to availability and our acceptance.

We accept the following payment methods: Visa, MasterCard, JCB, and PayPal. Payment is processed at the time of order, and your order will be prepared for shipment once payment is confirmed.

Prices are displayed in US dollars and include applicable taxes. Shipping costs are additional unless you qualify for free shipping on orders over $50.

4. Shipping and Delivery

We ship worldwide, with exceptions for certain remote locations and parts of Asia. Orders are carefully hand-packed and prepared for shipment within 1-2 business days after payment confirmation.

We offer two shipping options:

• Standard Shipping ($12.95): Shipped via DHL or FedEx, with delivery typically within 10-15 business days after dispatch.
• Free Shipping (orders over $50): Shipped via EMS, with delivery typically within 15-25 business days after dispatch.

Delivery times are estimates and may vary due to customs procedures and carrier schedules. You are responsible for any customs duties, taxes, or import fees imposed by your country.

5. Returns and Exchanges

Your satisfaction is our priority. We accept returns and exchanges for most unworn, unused items in their original protective packaging within 15 days of delivery.

Final Sale Items: Due to their delicate, artistic, and often personalized nature, the following items cannot be returned or exchanged:

• Ceramic Masks & Glass Objects
• Gold Collection & Limited Edition Pieces
• Custom or Personalized Orders
• Any item marked “Final Sale”

The only exception is if these items arrive damaged or incorrect (see Section 6).

To initiate a return or exchange, please email our customer service team at [email protected] within 15 days of receipt. Original shipping costs are non-refundable, and you are responsible for return shipping costs unless the item is faulty or incorrect.

6. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with your order number and clear photographs of the damaged item and packaging. We will arrange for a replacement or full refund at no extra cost to you, including covering return shipping.

7. User Responsibilities

As a customer of Alessandro Store, you agree to:

• Provide accurate and complete information when placing orders
• Review your order details carefully before completing your purchase
• Use products in accordance with their intended purpose and care instructions
• Understand that handmade items may have slight variations that enhance their unique character
• Check your country’s customs regulations before ordering
• Promptly inspect delivered items and notify us of any issues within the specified timeframe

8. Limitation of Liability

Alessandro Store shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

We are not responsible for delays in delivery due to circumstances beyond our control, including but not limited to customs delays, carrier delays, weather events, or other force majeure events.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations, and if necessary, in the courts of the United States.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Continued use of our website after changes constitutes acceptance of the modified terms.

12. Contact Information

Thank you for choosing Alessandro Store. We appreciate the opportunity to bring a piece of Venetian artistry into your home.

With gratitude,
The Team at Alessandro Store