Privacy Policy

Last Updated: January 1, 2025

At Alessandro Store, accessible via venetianartsshop.com, we cherish not only the exquisite craftsmanship of our Venetian masks and glass objects but also the trust you place in us when sharing your personal information. This Privacy Policy outlines how we collect, use, and protect your data with the same care and attention to detail that goes into creating our products.

1. Information We Collect

To provide you with a seamless shopping experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you make a purchase or create an account.
• Payment Information: Credit card details, PayPal information, and billing address, processed through our secure encrypted payment gateway.
• Technical Data: IP address, browser type, device information, and pages visited on our site.
• Communication Data: Correspondence when you contact our customer service team at [email protected].
• Preferences: Information about your product interests and purchase history.

2. How We Use Your Information

We use your information with the same precision our artisans apply to their craft:

• To process and fulfill your orders of our Murano glass objects, Gold Collection masks, and other Venetian artworks
• To provide customer support and respond to your inquiries
• To improve our website, products, and services based on your preferences
• To send you information about new collections, special offers, and Venetian cultural events (only with your consent)
• To prevent fraudulent transactions and enhance the security of our platform
• To comply with legal obligations and protect our rights

3. Data Sharing and Disclosure

Like the selective artisanship of our Venetian masks, we are discerning about sharing your information:

• Service Providers: We share necessary information with trusted third parties who assist in payment processing, order fulfillment, shipping, and marketing services, all bound by confidentiality agreements.
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.
• International Transfers: As we serve a global clientele (excluding Asia and select remote regions), your data may be processed outside your country of residence, always with appropriate safeguards.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We protect your data with the same reverence we hold for crafting our Venetian masterpieces:

• All personal and financial information is encrypted using industry-standard Secure Socket Layer (SSL) technology
• Payment card details are processed through PCI-DSS compliant payment gateways
• We implement robust access controls and authentication measures to prevent unauthorized access
• Data is stored on secure servers with regular security assessments
• We retain your information only for as long as necessary to fulfill the purposes outlined in this policy

5. Your Rights

As a valued patron of Venetian arts, you have the following rights regarding your personal data:

• Access: You may request details of the personal information we hold about you.
• Correction: You may update or correct inaccurate information.
• Deletion: You may request deletion of your personal data, subject to certain legal obligations.
• Opt-Out: You may unsubscribe from marketing communications at any time using the link in our emails.
• Data Portability: You may request a copy of your data in a machine-readable format.
• Restriction: You may request that we limit how we use your personal data.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Like the intricate patterns on our lace masks, our website uses delicate digital markers to enhance your experience:

• Essential Cookies: Required for basic site functionality and secure checkout processes.
• Analytical Cookies: Help us understand how visitors interact with our website to improve its design and functionality.
• Marketing Cookies: Used to display relevant advertisements based on your interests (with your consent).
• Preferences Cookies: Remember your language and currency preferences (USD).

You can control cookie settings through your browser preferences. Note that disabling某些 cookies may affect your shopping experience.

7. Children’s Privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised “Last Updated” date.