FAQ

A: Each piece in our collection is a handcrafted masterpiece, born from centuries-old Venetian artistry. Our masks, from the classic Bauta to the intricate Commedia dell’arte and luxurious Gold Collection, are crafted with meticulous attention to detail. Similarly, our Murano glass objects are creations of unparalleled beauty, making each item a fragment of Venetian soul and history.

A: Absolutely! We have dedicated collections ‘For Men‘ and ‘For Women‘, offering a wide range of masks and accessories to suit every style and occasion, from elegant Lace Masks to robust Leather Masks.

A: Our collections cater to both! We have sturdy Leather Masks and comfortable Eye Masks perfect for costume events or Carnival, as well as exquisite Ceramic Masks and Gold Collection pieces designed primarily as fine art for Home Decor.

A: Simply browse our collections, select your favorite pieces, and proceed to checkout. You do not need to create an account to make a purchase, but doing so will allow you to track your order history and save your details for a faster checkout next time.

A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience and security.

A: We ship worldwide from our workshop in Hyde Park, US, bringing Venetian artistry directly to your doorstep. However, to ensure the safety of our fragile artworks, we are currently unable to deliver to Asia and a few select remote regions.

A: We offer two reliable options:
– Standard Shipping ($12.95): Via DHL or FedEx. Delivery within 10-15 business days after dispatch.
– Free Shipping: Available on all orders over $50, via EMS. Delivery within 15-25 business days after dispatch.

A: Every item is a treasure. Our team individually wraps each piece in premium, protective packaging specifically designed to withstand international travel, ensuring it arrives at your door safely.

A: As an international shipment, your package may be subject to customs duties or import taxes based on your country’s regulations. These fees are the responsibility of the recipient and are not included in our product or shipping costs.

A: Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this number to follow your package’s journey from our workshop to your home.

A: Your satisfaction is our priority. We accept returns and exchanges within 15 days of you receiving the item. To initiate a return or exchange, please contact our customer service team at [email protected].

A: We recommend opening your package immediately and with care. Please inspect your Venetian mask or Murano glass object to ensure it has made the journey perfectly. If anything is amiss, contact us immediately.

A: For any questions, concerns, or assistance, our dedicated customer service team is here to help. Please email us at [email protected]. We are based at 1617 Bates Brothers Road, HYDE PARK, US 12538.