At Venetian Arts Shop, we understand that the anticipation of receiving a handcrafted masterpiece is part of the magic. Our delivery services are designed with the same care and attention to detail that our master artisans pour into every mask and glass creation. We ensure that your precious pieces travel safely from our hands to yours, no matter where you are in the world.

Our Shipping Options

To accommodate your needs, we offer two reliable shipping methods:

1. Standard Shipping

For those who wish to receive their items a little sooner, we offer Standard Shipping via trusted carriers like DHL or FedEx.

  • Cost: A flat fee of $12.95.
  • Delivery Time: Your order will be delivered within 10-15 business days after it leaves our workshop.

This option is perfect for last-minute gifts or when you simply can’t wait to adorn your home with a piece of Venice.

2. Free Shipping

We are delighted to offer complimentary shipping on all orders over $50.

  • Carrier: This service is provided via EMS.
  • Delivery Time: Please allow 15-25 business days for your order to arrive after dispatch.

This economical option allows you to invest more in the art itself, bringing the grandeur of Venetian craftsmanship to you without any additional cost.

The Journey of Your Order

Every item we sell is a fragile work of art. Our process is meticulously crafted to honor its value:

  • Order Processing (1-2 Business Days): Once your order is placed, our dedicated team in Hyde Park carefully reviews it. Each piece is then individually wrapped with extreme care in protective, premium packaging designed to withstand the rigors of international travel.
  • Dispatch & Tracking: After processing, your order is handed over to our shipping partners. You will receive a tracking number to follow your package’s journey from our door to yours.
  • Customs: As an international shipment, your package may be subject to customs duties or import taxes based on your country’s regulations. These fees are the responsibility of the recipient and are not included in the product or shipping cost.

Our Global Reach

True to our mission of global accessibility, we proudly ship worldwide. However, to ensure the safety and integrity of our delicate artworks, we are currently unable to deliver to Asia and a few select remote regions. We apologize for any inconvenience this may cause.

A Note on Receiving Your Art

When your package arrives, we recommend opening it immediately and with care. Inspect your Venetian mask or Murano glass object to ensure it has made the journey perfectly. Should anything be amiss, please refer to our return policy below.

Returns & Exchanges

Your complete satisfaction is our priority. If for any reason you are not delighted with your purchase, we accept returns and exchanges within 15 days of you receiving the item. Please contact our customer service team at [email protected] to initiate the process.

We thank you for trusting Venetian Arts Shop with your order. We are not just delivering a product; we are delivering a piece of history, a fragment of Venetian soul, and a story waiting to be continued with you.